Indian KPOs looking at Europe

Indias technology companies are looking to Europe and higherend knowledge businesses to retain the countrys position as the worlds backoffice hub in face of a sluggish US economy, spiralling costs and competition.

We need to take more highend work and look at areas outside the US to expand, said Jerry Rao, chairman, Electronic Data Systems Corp Asia Pacific Advisory Board.

Countries like Philipines, Pakistan and Egypt are snapping at Indias heels, ready to offer services at competitive rates. More than 60 per cent of Indias software revenues come from the US Traditional backoffice work, forecast at USD11 billion this fiscal year, is expected to be a prime driver, with more complicated work coming Indias way, Peter BendorSamuel, CEO of Everest group, which offers consulting services, said.

As the industry reels under a 12.3 percent rise in the rupee in 2007 and 15 percent average wage inflation, domestic market businesses are also not feasible because of thin margins, except in real estate and retail.

Call Center Outsourcing – The Real Benefits

Call centers provide companies a method of interacting with current and prospective customers to handle their telesales, telemarketing and customer service requirements.

With the advent of technology, call center service providers have more capabilities than ever before. Businesses are exploring ways to reduce expenses and overhead, maximize their profits, expand their capabilities by using it that specialize in specific areas, and focus on their core businesses.

Therefore, the outsourcing has proven to be beneficial especially without having to sacrifice the quality of services provided.

The real benefits of call center outsourcing include the cost savings that can be derived from the reduction in overhead and labor costs required to host it in-house.

It allows a business to reduce the labor and infrastructure costs of it and the associated expenses by contracting the work to a third party that specializes in activities. Labor cost reduction is by far the most significant benefit of using the outsourcing.

Another benefit for a business utilizing outsourcing is that it allows the business to take advantage of the new technologies that an outsourced it may provide. The growth of technologies that utilize the internet by many outsourced gives businesses a competitive edge over their competitors.

The outsourced often use the latest customer relationship management tools to achieve the best in customer service. The new technologies provide better interaction between businesses and their customers and allow businesses to reach new customers and achieve greater market penetration.

Using call center outsourcing is a great benefit for a business that does not have the capability to provide an in-house. A small business can gain greater market share, reach a wider audience, and provide better services when employing an outsourced it.

The use of the internet and other technologies helps to make this possible by the outsourced. For a new business using it outsourcing, it gives them an immediate entrée into the market and allows them to have a ready-made support staff.

Using call center outsourcing is a benefit for most business because it allows them to focus on their core business and reduces or eliminates the need to have it in-house.

These businesses can devote their staff to performing the duties of the business and eliminate the need to deal with task such as commodity telesales, product troubleshooting, and customer service issues.

Call center outsourcing gives smart businesses the opportunity to utilize the that specialize in the areas that they need most. Whether it is telesales, telemarketing or customer service. Outsourced call centers can tailor their services to fit the needs of the business.

Telesales Services has over 30 years of industry experience in call center outsourcing. We find you the perfect match for your telesales and telemarketing requirements. Using outsourced call center services gives you access to skilled telephone professionals and superior technology, allowing you to concentrate on your core competencies.

Call Center Outsourcing – The Real Benefits

Call centers provide companies a method of interacting with current and prospective customers to handle their telesales, telemarketing and customer service requirements.

With the advent of technology, call center service providers have more capabilities than ever before. Businesses are exploring ways to reduce expenses and overhead, maximize their profits, expand their capabilities by using it that specialize in specific areas, and focus on their core businesses.

Therefore, the outsourcing has proven to be beneficial especially without having to sacrifice the quality of services provided.

The real benefits of call center outsourcing include the cost savings that can be derived from the reduction in overhead and labor costs required to host it in-house.

It allows a business to reduce the labor and infrastructure costs of it and the associated expenses by contracting the work to a third party that specializes in activities. Labor cost reduction is by far the most significant benefit of using the outsourcing.

Another benefit for a business utilizing outsourcing is that it allows the business to take advantage of the new technologies that an outsourced it may provide. The growth of technologies that utilize the internet by many outsourced gives businesses a competitive edge over their competitors.

The outsourced often use the latest customer relationship management tools to achieve the best in customer service. The new technologies provide better interaction between businesses and their customers and allow businesses to reach new customers and achieve greater market penetration.

Using call center outsourcing is a great benefit for a business that does not have the capability to provide an in-house. A small business can gain greater market share, reach a wider audience, and provide better services when employing an outsourced it.

The use of the internet and other technologies helps to make this possible by the outsourced. For a new business using it outsourcing, it gives them an immediate entree into the market and allows them to have a ready-made support staff.

Using call center outsourcing is a benefit for most business because it allows them to focus on their core business and reduces or eliminates the need to have it in-house.

These businesses can devote their staff to performing the duties of the business and eliminate the need to deal with task such as commodity telesales, product troubleshooting, and customer service issues.

Call center outsourcing gives smart businesses the opportunity to utilize the that specialize in the areas that they need most. Whether it is telesales, telemarketing or customer service. Outsourced call centers can tailor their services to fit the needs of the business.

Telesales Services has over 30 years of industry experience in call center outsourcing. We find you the perfect match for your telesales and telemarketing requirements. Using outsourced call center services gives you access to skilled telephone professionals and superior technology, allowing you to concentrate on your core competencies.

Why choose offshore outsourcing?

Ever since the concept of offshore outsourcing was first devised, it has witnessed continuous growth, both in terms of volumes and value. Certain countries have managed to achieve leadership status amongst offshore outsourcing locations because they have some natural advantages that allow them to provide both quality and cost-effectiveness to clients. Reliable reports indicate that on average, offshore outsourcing to these countries results in savings of around 45%.

Due to their colonial history, some developing countries have natural advantages such as a vast talent pool of qualified professionals, proficient in both written and spoken English. What is even better is that hiring the required talents and skill sets is a lot more affordable in these countries. With basic salaries starting at around $5000, they hold great potential as cost-effective outsourcing destinations.

Get the Offshoring Advantage

With easily available professional skills and talents and that too at the most competitive rates, developing countries have emerged as the top offshore outsourcing destinations. Some popular destinations have a wide network of colleges, universities and private institutes that churn out industry-ready professionals by the thousands every year, thereby ensuring a regular supply of essential resources. By choosing the best available outsourcing destination, any business, large or small, can easily realize the full potential of business process outsourcing.

Outsourcing help desk services: An Effective Way to Cost Saving

Customer Satisfaction is Key When Determining Offshore Outsourcing Options.
Outsourcing help desk services to an offshore location may yield as much as 30 to 40 percent cost savings, but customer satisfaction must be a key factor when making this decision, according to Gartner, Inc.

“Although offshoring an IT help desk may produce significant cost savings, IT management needs to determine whether that decision is right for the enterprise,” said Richard Matlus, research vice president for Gartner. “For most IT organizations, the help desk support services is the primary end-user-facing organization, so if end users are not satisfied with it, then it will have a negative effect on the IT organization.

Why choose offshore outsourcing

Ever since the concept of offshore outsourcing was first devised, it has witnessed continuous growth, both in terms of volumes and value. Certain countries have managed to achieve leadership status amongst offshore outsourcing locations because they have some natural advantages that allow them to provide both quality and cost-effectiveness to clients. Reliable reports indicate that on average, offshore outsourcing to these countries results in savings of around 45%.

Due to their colonial history, some developing countries have natural advantages such as a vast talent pool of qualified professionals, proficient in both written and spoken English. What is even better is that hiring the required talents and skill sets is a lot more affordable in these countries. With basic salaries starting at around $5000, they hold great potential as cost-effective outsourcing destinations

Call Center Outsourcing Services India

In today's business climate, running a corporate call center is a daunting task. With equipment costs spiraling out of control, recruiting problems and ever-changing technology issues, call center outsourcing provides many companies their best opportunity for success.

With call center outsourcing from Call Centers India. We focus on your core business and cost effective profitability. Fast Leading International Call Center in the call center Outsourcing industry, West Corporation is equipped to handle your entire outsourcing needs. Call center outsourcing from West Corporation allows you to focus on your core business.

Call Center Outsourcing Operations

Investment - Today's call center demands a much greater investment than it used to increase the need for effective call center outsourcing. Call Centers India has the best infrastructure and management team necessary for your entire call center outsourcing business. Call Centers India will be there to handle all of your call center outsourcing needs.

Technology - Latest Call Center technology pay also an important roll for call center . CCI - Call Centers India, not just ahead of the call center technology but managing call center outsourcing successfully. We always focus on the most advanced technology and Call Centers Operations to provide our clients integrated solutions.

Resources - Managing a productive call center special skills - training, administration, systems, telephone network technology, sales, and legal.

How call center outsourcing with Call Centers India can benefit your business

CCI Call Centers India have a reputation for delivering call center outsourcing results that meet or exceed our customers expectations. To our customers we are an extension of their enterprise. As a call center outsourcing partner, West adds value to your teleservices program.


Call Centers India offshoring Email support services help to increase business and Potential Customers. Call Centers India, International Call Center provides best quality Help Desk, Back Office, E-mail and Chat Support Services Worldwide.


So Contact Call Centers India today to find out how can integrate all of your call center needs, customized, cost-effective call center outsourcing solution that ensures highly efficient contact center performance.
Call 206.441.77760 or e-mail us at info@callcenterindia.net today for more information.

Why choose offshore outsourcing?

Ever since the concept of offshore outsourcing was first devised, it has witnessed continuous growth, both in terms of volumes and value. Certain countries have managed to achieve leadership status amongst offshore outsourcing locations because they have some natural advantages that allow them to provide both quality and cost-effectiveness to clients. Reliable reports indicate that on average, offshore outsourcing to these countries results in savings of around 45%.

Due to their colonial history, some developing countries have natural advantages such as a vast talent pool of qualified professionals, proficient in both written and spoken English. What is even better is that hiring the required talents and skill sets is a lot more affordable in these countries. With basic salaries starting at around $5000, they hold great potential as cost-effective outsourcing destinations.

With easily available professional skills and talents and that too at the most competitive rates, developing countries have emerged as the top offshore outsourcing destinations. Some popular destinations have a wide network of colleges, universities and private institutes that churn out industry-ready professionals by the thousands every year, thereby ensuring a regular supply of essential resources. By choosing the best available outsourcing destination, any business, large or small, can easily realize the full potential of business process outsourcing.


India and the Philippines are among the largest outsourcing services for telemarketing. One reason U.S. companies choose these locations is because they originate from countries with large English speaking populations.

India is the most popular offshore telemarketing location, having the largest educated, English speaking population in the world and are computer literate. Bangalore and New Delhi India are one of the most technologically savvy destinations in the world. India’s workforce is trained and continually reviews presentation, sales, and communication skills.

Help desk outsourcing Back Office operations

In case of help desk outsourcing, you are sure to see some benefits related to help desk operations. For instance, one of the biggest benefits of opting for outsourcing is that help desk services will be available 24/7. This is something where many companies can not handle things on their own, but they can tackle this issue by considering the option of outsourcing.

It is important to mention that there are many companies that consider help desk outsourcing as an emergency measure. For instance, if a company experiences an increase in calls and inquiries, it is important to take quick steps to help all these callers know what they want to know about products and services. This is the time when companies can engage other companies for outsourcing.

However, it doesn’t mean that all companies opt for help desk outsourcing as an emergency measure. These are companies that take outsourcing a part of their business strategies, to further reduce the management costs. It is also worth mentioning that volume of calls can vary between times of day.

Also, a company may experience a greater number of calls on few specific days of week. In this situation, it is hard to engage enough staff to deal with these calls, and that’s when help desk outsourcing becomes the only feasible option.


What it implies is that help desk outsourcing has now become the need of the hour. But, it is also crucial to understand that not all companies are good for outsourcing. It means you have to find the best company to get best results from outsourcing. The best company is the one that always proceed by learning more about your system and processes. It is so because there is nothing more annoying and frustrating for callers to talk to a person who doesn’t understand their situation.


So, the fact of the matter is that though help desk outsourcing is important, it should be done after finding the right company. No doubt, outsourcing is important to reduce cost of operations, but it can create negative impact on your organization if outsourcing company is not efficient enough to understand the way things work in your company or organization. So, be extremely careful!

Call Center Outsourcing

When it comes time for a business to decide on a call center outsourcing provider it can trust, one key element in determining a provider’s ability to deliver successful services is their use of technology.

Examining the providers use of technology closely during the decision making process can uncover if the provider is employing the kinds of technologies and applications that are critical to deliver optimal customer experiences every time.

A recent Forrester report by analyst Elizabeth Herrell (News - Alert) with Simon Yates and Lauren E. Nelson, “Twelve Criteria For Contact Center Outsourcers,” highlights this need and other major considerations when choosing a vendor.

Because call center outsourcing providers are extending their agents to represent the company, it is important to understand how the support these agents are receiving and their ability to deliver quality services.

According to the white paper, it is important to look for a number of applications that should be use to ensure top notch services. These applications range from those that support agent productivity, to improving workforce scheduling, computer telephony integration (CTI (News - Alert)) and other quality monitoring tools.

Other technologies to keep an eye out for include support for automated transactions, IVR and access to reports on the performance and quality of service being provided for the company.

Also a critical consideration for a call center outsourcing is security. When looking for a provider it is vital to ask question like what types of security protocols are being deployed, how is data access being protected and what types of security measures are required for agents.

Keeping these key factors in mind during the evaluation process can help companies to choose a provider that will not only meet their needs, but guarantee success into the future.

CRM outsourcing attractive in recession

The sub-prime mortgage fiasco and subsequent global financial meltdown have left many organizations scrambling amidst budget cuts, layoffs and corporate reorganizations. When it comes to IT, the recession is suddenly making outsourcing CRM and other functions more attractive options, according to analysts.

"If anything [the recession is] increasing the focus on spend," said Phil Fersht, research director, global business services and outsourcing with Boston-based AMR Research Inc. "Companies aren't going to be spending more money on IT and services. They're trying to get more with less, and that means exploring avenues that take advantage of lower-cost delivery. There will be more demand for outsourcing services that have immediate cost impacts on the business and not a heavy initial investment."

Before the economic meltdown, outsourcing was already on a strong growth path. Gartner Inc. is still predicting 60% growth in offshore IT outsourcing in the U.S. in 2009 and 40% growth in Europe. In addition, The Hackett Group, a Miami-based consulting firm, is predicting that a quarter of IT jobs at Global 1000 companies may be moved offshore by 2010.

Offshoring Call Center Services at Affordable Price

Today, India has become the outsourcing hub of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Indian offshore call center providers. This strategy help to boost up their brands by targeting customers

Indian call centers offer a wide range of services that suit diverse customer needs. Whether you want to offshore the handling of customer inquiry calls or are looking for a call center that acts as a technical help desk, Indian call center companies can provide a solution that takes care of your exact needs. With their focus on putting customers first, Indian call centers have made India a front-runner in the global outsourcing arena.

India has extensive experience of working with diverse customers in different industries. Corporate giants in the United States, Europe, and Japan as well as many Fortune 500 companies are leveraging the expertise of Indian service providers to minimize costs without compromising on quality.

Offshore call center outsourcing to India offers the following benefits:

* Time zone advantages – The difference in time zones between India and countries like the U.S. and U.K. makes India a great option for companies looking to provide their end customers with 24x7 customer support or helpdesk services
* A vast English-speaking population – India has a large pool of English-speaking professionals that can provide first-time resolution for customer calls
* Favorable government policies – The Government of India’s favorable policies have supported the growth of the IT enabled services (ITES) industry. Some of the positive steps taken by the government to underline this commitment are:
* Effective communication networks – Because of privatization and a drastic reduction in the tariff of basic telecoms, cellular, and internet services, India enjoys an infrastructural advantage like never before. Global companies can leverage this to their advantage
* Access to leading practices – Indian offshore call center providers have the capability to provide a range of offshore call center services since they have exposure to working with clients in many different industries. They can give companies access to a specialized knowledge base
* Better resource allocation – Leveraging the expertise of Indian offshore call centers can help a company shift its focus from transactional activities and reporting to value-added business analysis


Indian offshore call centers provide a wide range of services, which can be customized to meet your unique requirements. These include:

* Phone support services
o Customer service
o Pre-sales, post-sales, and order fulfillment
o Technical support
o Credit management services
o Verification services
* Telemarketing services
* Email support services
* Chat support services
* Disaster recovery services


In this way, India has many advantages that help its offshore call centers provide cost-effective solutions to global organizations.

Contact Center Outsourcing - Key To Organizational Success

Contact centers are that vital communication link between businesses and their customers and even though an in-house facility may satisfy basic needs and requirements, it is always better to choose contact center outsourcing services, preferably rendered by an offshore outsourcing company. The main reason is that an offshore outsourcing company will make it easier for businesses to derive essential benefits such as cost savings. Some of the best outsourcing companies have their operations based in developing countries such as India, where operational costs are naturally lower as compared to that of developed countries such as the US and the UK. India's outsourcing companies are thus in a better position to achieve, sustain and deliver the desired cost savings.

Apart from cost savings, outsourcing companies also deliver many other benefits such as process optimization, efficiency improvements and value additions. The best part is that all of these can be achieved and delivered without compromising on the quality of offered contact center services. Customer satisfaction can thus be maximized with the least possible costs and efforts. Once that is achieved, businesses can look forward to creating business competencies that have become a necessity for ensuring both success and survival in today's age of Globalization.

In most cases, hiring offshore contact center services certainly helps achieve the targeted goals and objectives. However, since success depends a lot on the actual performance, it would be better if businesses check out the track record of available outsourcing companies. The stakes are often high and it would be wise to hire the services of the best available contact center outsourcing company.

India: The Most Prefered Offshoring destination

India continues to be the most preferred destination for companies looking to offshore their IT and back-office functions, despite the ITeS Top Indian outsourcing cos
Nine trends for IT in 2009 Cities that are IT hubs backlash against outsourcing to the country. It also retains its low-cost advantage and is among the most financially attractive locations when viewed in combination with the business environment it offers and the availability of skilled people, according to global management consultancy AT Kearney.

India has retained its position even as some other well-established outsourcing hubs dropped in their attractiveness to be replaced by new emerging destinations in AT Kearney’s latest ranking of the top outsourcing destinations across the globe. “The top three countries in the 2009 Global Services Location Index (GSLI) remain the same — India, China and Malaysia — but the world’s volatile economic environment is reflected in the rest of the rankings,” the consultancy pointed out. The study evaluates 50 top countries.

The economic meltdown and appreciation of the local currency against the dollar has taken its toll on Central and Eastern Europe, which were emerging as important off shoring hubs for Western Europe. Overall, nine countries dropped nine or more rankings in the attractiveness index. While the one-time rising stars such as Poland, Czech Republic and Hungary lost out, others in the Southeast Asia and Middle East scored. Egypt, Jordan and Vietnam made it to the top 10 rankings for the first time.

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UAE, Tunisia and Morocco have also improved their standing, with the noteworthy trend being the Middle East and North Africa emerging as key off shoring regions given their large and educated population and proximity to Europe.

India and Philippines together account for 50% of the world’s BPO market, but Philippines, often spoken of as threat to India, is only a ‘distant’ second, according to the study. “Philippines is more call-centre oriented and we don’t necessarily see it growing at the same pace as China and some other South Asian countries. Some of the reasons that has made India number one continue and they will help it tide over the economic downturn faster than any other in the world,” said AT Kearney senior partner Saurine Doshi.

Significantly, India is also no longer being viewed only as a competitor but also as an enabler to industry growth in other regions. “Indian companies are some of the gorillas and they are increasing their global footprint as clients look for multi-region support,” added Mr Doshi.

Smaller, tier 2 cities in the US, such as San Antonio, have also emerged as important destinations because of the falling dollar. A combination of rising unemployment and political pressure to create jobs is increasing interest in on shoring possibilities among smaller inland locations, according to AT Kearney. “Similar trends are evident in UK, France and Germany,” the consultancy said.

Predictive Dialing Services : Making the process easy and best quality

Predictive dialer software is an advance call center technology used to automatically dial the correct telephone number matching with the available call center personnel.

Call Center Without predictive dialing software, call center will have to wait for phone calls until another person answers the phone. This is not only quite expensive but lost productivity. With a predictive dialer a new phone call should be available as soon as the call center agent hangs up with the last phone call.

Predictive dialer software makes easy by forecasting no of telephone calls required to be placed. If the predictive dialer software does not place enough calls, the agents will sit idle waiting for a call. If the predictive dialer software places too many calls, no agent will be available to speak with the person who answers the phone. If you have ever received a telephone call and heard a recorded message that said something like "Please hold the line for the next available agent", you have experienced a predictive dialer failure.

And Call Centers India is enhancing the expertise in predictive Dialing and other Call Center Technology Services.

Call Recording Monitoring Solution - Enhance Call Center Productivity

Call Recording Monitoring Solution makes the calling system fast and more effective. On the basis of this call center technology software we get call verification and confirmation as per needful criteria. Call Recording and Monitoring Technology record and retrieve the phone conversation in the real time. And then customize as per the service feature or customer services provided and it helps to set a goal for the business.

Call Recoding Monitoring Technology System window based voice recorder and giving live updates. It also add Computer Telephony Interaction for a best . Call Recording and Monitoring System help to support best quality services to the customers.

We can get call retrieval as per requirement to give accurate feedback and can search the specific recording by Agent, Data, Time and Phone Number means extensive search, filter and storage capabilities.. It 's not only superior Voice Recording Quality like local or Lan / Wan playback and monitoring but you can import a phone book by the use of relational database.

Call Center India have latest Customer Support Technology for Inbound and Outbound Calls. You will get CRM Solution, IVR System, Automated Call Distribution System, Call Recording and Call Monitoring Solutions and Predictive Dialing Services.

Call Center Technology Solution

Call Center service development depends upon the technology, specially in Telecommunication, Organization capability known as per their advance technology / Software. It's not only makes our services easy but affordable as well.

Call Center India provides a wide range of services to the customers with all latest technology. Recent developments in call centers technology made it possible for small businesses to have access to call center solutions. On account of this , small businesses can equip themselves with the tools that can help them grow their businesses further at a faster and more effective way.

Callcenterindia provides innovative Offshore Outsourcing Services business solutions with primary focus on turning your business needs into reality with latest call center technology services:-

1. Call Center Technology Solution


2. Customer Relationship Management Solutions


3. Interactive Voice Response System


4. Computer Telephony Interaction


5. Automatic Call Distribution


6. Call Recording Solution


7. Call Monitoring Solution


8. Digital Voice Recording


9. Predictive Dialing


10. Voice Recognition Software



Callcenterindia has been providing its customers best Customer Support Services and Call Center Technology Solution with highly skilled manpower and latest call center technology software.

Offshore Call Center Services India

Offshore Call Center Solution plays significant role to promote your business, and provides value based Customer services and reduce your investment.

The present overview of India's participation in the provision of business process outsourcing(BPO) services to U.S. Companies will describe the dynamism behind the Indian BPO sector influence U.S. corporate decisions to outsource - competitiveness, job growth and productivity.

Offshore Call Center services help any businesses to have quality services with qualified professionals from different country.

Call Center India outsourcing most of the business through highly skilled professionals and latest technology. Indian Outbound Call Centers are the best service provider across the world. That's why India achieved no.1 position in global outsourcing business and covering 41% of global market.

Call Center India offers world class Offshore Telemarketing solutions and promote customers successfully through innovative, latest technology software applications and services . We help to increase productivity , improve the customers satisfaction and provide maximum support .

Callcenterindia is an on line leader in offering offshore call center services from India with fully automated equipments, latest technology solution, Customer Relationship Management System, Interactive Voice response System, Computer Technology Interaction, Automated Call Distribution System, Call Recording Monitoring Solution and Predictive Dialing Services