Indian KPOs looking at Europe

Indias technology companies are looking to Europe and higherend knowledge businesses to retain the countrys position as the worlds backoffice hub in face of a sluggish US economy, spiralling costs and competition.

We need to take more highend work and look at areas outside the US to expand, said Jerry Rao, chairman, Electronic Data Systems Corp Asia Pacific Advisory Board.

Countries like Philipines, Pakistan and Egypt are snapping at Indias heels, ready to offer services at competitive rates. More than 60 per cent of Indias software revenues come from the US Traditional backoffice work, forecast at USD11 billion this fiscal year, is expected to be a prime driver, with more complicated work coming Indias way, Peter BendorSamuel, CEO of Everest group, which offers consulting services, said.

As the industry reels under a 12.3 percent rise in the rupee in 2007 and 15 percent average wage inflation, domestic market businesses are also not feasible because of thin margins, except in real estate and retail.

Call Center Outsourcing – The Real Benefits

Call centers provide companies a method of interacting with current and prospective customers to handle their telesales, telemarketing and customer service requirements.

With the advent of technology, call center service providers have more capabilities than ever before. Businesses are exploring ways to reduce expenses and overhead, maximize their profits, expand their capabilities by using it that specialize in specific areas, and focus on their core businesses.

Therefore, the outsourcing has proven to be beneficial especially without having to sacrifice the quality of services provided.

The real benefits of call center outsourcing include the cost savings that can be derived from the reduction in overhead and labor costs required to host it in-house.

It allows a business to reduce the labor and infrastructure costs of it and the associated expenses by contracting the work to a third party that specializes in activities. Labor cost reduction is by far the most significant benefit of using the outsourcing.

Another benefit for a business utilizing outsourcing is that it allows the business to take advantage of the new technologies that an outsourced it may provide. The growth of technologies that utilize the internet by many outsourced gives businesses a competitive edge over their competitors.

The outsourced often use the latest customer relationship management tools to achieve the best in customer service. The new technologies provide better interaction between businesses and their customers and allow businesses to reach new customers and achieve greater market penetration.

Using call center outsourcing is a great benefit for a business that does not have the capability to provide an in-house. A small business can gain greater market share, reach a wider audience, and provide better services when employing an outsourced it.

The use of the internet and other technologies helps to make this possible by the outsourced. For a new business using it outsourcing, it gives them an immediate entrée into the market and allows them to have a ready-made support staff.

Using call center outsourcing is a benefit for most business because it allows them to focus on their core business and reduces or eliminates the need to have it in-house.

These businesses can devote their staff to performing the duties of the business and eliminate the need to deal with task such as commodity telesales, product troubleshooting, and customer service issues.

Call center outsourcing gives smart businesses the opportunity to utilize the that specialize in the areas that they need most. Whether it is telesales, telemarketing or customer service. Outsourced call centers can tailor their services to fit the needs of the business.

Telesales Services has over 30 years of industry experience in call center outsourcing. We find you the perfect match for your telesales and telemarketing requirements. Using outsourced call center services gives you access to skilled telephone professionals and superior technology, allowing you to concentrate on your core competencies.

Call Center Outsourcing – The Real Benefits

Call centers provide companies a method of interacting with current and prospective customers to handle their telesales, telemarketing and customer service requirements.

With the advent of technology, call center service providers have more capabilities than ever before. Businesses are exploring ways to reduce expenses and overhead, maximize their profits, expand their capabilities by using it that specialize in specific areas, and focus on their core businesses.

Therefore, the outsourcing has proven to be beneficial especially without having to sacrifice the quality of services provided.

The real benefits of call center outsourcing include the cost savings that can be derived from the reduction in overhead and labor costs required to host it in-house.

It allows a business to reduce the labor and infrastructure costs of it and the associated expenses by contracting the work to a third party that specializes in activities. Labor cost reduction is by far the most significant benefit of using the outsourcing.

Another benefit for a business utilizing outsourcing is that it allows the business to take advantage of the new technologies that an outsourced it may provide. The growth of technologies that utilize the internet by many outsourced gives businesses a competitive edge over their competitors.

The outsourced often use the latest customer relationship management tools to achieve the best in customer service. The new technologies provide better interaction between businesses and their customers and allow businesses to reach new customers and achieve greater market penetration.

Using call center outsourcing is a great benefit for a business that does not have the capability to provide an in-house. A small business can gain greater market share, reach a wider audience, and provide better services when employing an outsourced it.

The use of the internet and other technologies helps to make this possible by the outsourced. For a new business using it outsourcing, it gives them an immediate entree into the market and allows them to have a ready-made support staff.

Using call center outsourcing is a benefit for most business because it allows them to focus on their core business and reduces or eliminates the need to have it in-house.

These businesses can devote their staff to performing the duties of the business and eliminate the need to deal with task such as commodity telesales, product troubleshooting, and customer service issues.

Call center outsourcing gives smart businesses the opportunity to utilize the that specialize in the areas that they need most. Whether it is telesales, telemarketing or customer service. Outsourced call centers can tailor their services to fit the needs of the business.

Telesales Services has over 30 years of industry experience in call center outsourcing. We find you the perfect match for your telesales and telemarketing requirements. Using outsourced call center services gives you access to skilled telephone professionals and superior technology, allowing you to concentrate on your core competencies.

Why choose offshore outsourcing?

Ever since the concept of offshore outsourcing was first devised, it has witnessed continuous growth, both in terms of volumes and value. Certain countries have managed to achieve leadership status amongst offshore outsourcing locations because they have some natural advantages that allow them to provide both quality and cost-effectiveness to clients. Reliable reports indicate that on average, offshore outsourcing to these countries results in savings of around 45%.

Due to their colonial history, some developing countries have natural advantages such as a vast talent pool of qualified professionals, proficient in both written and spoken English. What is even better is that hiring the required talents and skill sets is a lot more affordable in these countries. With basic salaries starting at around $5000, they hold great potential as cost-effective outsourcing destinations.

Get the Offshoring Advantage

With easily available professional skills and talents and that too at the most competitive rates, developing countries have emerged as the top offshore outsourcing destinations. Some popular destinations have a wide network of colleges, universities and private institutes that churn out industry-ready professionals by the thousands every year, thereby ensuring a regular supply of essential resources. By choosing the best available outsourcing destination, any business, large or small, can easily realize the full potential of business process outsourcing.