Friday, October 30, 2009

Why choose offshore outsourcing

Ever since the concept of offshore outsourcing was first devised, it has witnessed continuous growth, both in terms of volumes and value. Certain countries have managed to achieve leadership status amongst offshore outsourcing locations because they have some natural advantages that allow them to provide both quality and cost-effectiveness to clients. Reliable reports indicate that on average, offshore outsourcing to these countries results in savings of around 45%.

Due to their colonial history, some developing countries have natural advantages such as a vast talent pool of qualified professionals, proficient in both written and spoken English. What is even better is that hiring the required talents and skill sets is a lot more affordable in these countries. With basic salaries starting at around $5000, they hold great potential as cost-effective outsourcing destinations

Monday, October 26, 2009

Call Center Outsourcing Services India

In today's business climate, running a corporate call center is a daunting task. With equipment costs spiraling out of control, recruiting problems and ever-changing technology issues, call center outsourcing provides many companies their best opportunity for success.

With call center outsourcing from Call Centers India. We focus on your core business and cost effective profitability. Fast Leading International Call Center in the call center Outsourcing industry, West Corporation is equipped to handle your entire outsourcing needs. Call center outsourcing from West Corporation allows you to focus on your core business.

Call Center Outsourcing Operations

Investment - Today's call center demands a much greater investment than it used to increase the need for effective call center outsourcing. Call Centers India has the best infrastructure and management team necessary for your entire call center outsourcing business. Call Centers India will be there to handle all of your call center outsourcing needs.

Technology - Latest Call Center technology pay also an important roll for call center . CCI - Call Centers India, not just ahead of the call center technology but managing call center outsourcing successfully. We always focus on the most advanced technology and Call Centers Operations to provide our clients integrated solutions.

Resources - Managing a productive call center special skills - training, administration, systems, telephone network technology, sales, and legal.

How call center outsourcing with Call Centers India can benefit your business

CCI Call Centers India have a reputation for delivering call center outsourcing results that meet or exceed our customers expectations. To our customers we are an extension of their enterprise. As a call center outsourcing partner, West adds value to your teleservices program.


Call Centers India offshoring Email support services help to increase business and Potential Customers. Call Centers India, International Call Center provides best quality Help Desk, Back Office, E-mail and Chat Support Services Worldwide.


So Contact Call Centers India today to find out how can integrate all of your call center needs, customized, cost-effective call center outsourcing solution that ensures highly efficient contact center performance.
Call 206.441.77760 or e-mail us at info@callcenterindia.net today for more information.

Friday, October 16, 2009

Why choose offshore outsourcing?

Ever since the concept of offshore outsourcing was first devised, it has witnessed continuous growth, both in terms of volumes and value. Certain countries have managed to achieve leadership status amongst offshore outsourcing locations because they have some natural advantages that allow them to provide both quality and cost-effectiveness to clients. Reliable reports indicate that on average, offshore outsourcing to these countries results in savings of around 45%.

Due to their colonial history, some developing countries have natural advantages such as a vast talent pool of qualified professionals, proficient in both written and spoken English. What is even better is that hiring the required talents and skill sets is a lot more affordable in these countries. With basic salaries starting at around $5000, they hold great potential as cost-effective outsourcing destinations.

With easily available professional skills and talents and that too at the most competitive rates, developing countries have emerged as the top offshore outsourcing destinations. Some popular destinations have a wide network of colleges, universities and private institutes that churn out industry-ready professionals by the thousands every year, thereby ensuring a regular supply of essential resources. By choosing the best available outsourcing destination, any business, large or small, can easily realize the full potential of business process outsourcing.


India and the Philippines are among the largest outsourcing services for telemarketing. One reason U.S. companies choose these locations is because they originate from countries with large English speaking populations.

India is the most popular offshore telemarketing location, having the largest educated, English speaking population in the world and are computer literate. Bangalore and New Delhi India are one of the most technologically savvy destinations in the world. India’s workforce is trained and continually reviews presentation, sales, and communication skills.



Tuesday, October 13, 2009

Help desk outsourcing Back Office operations

In case of help desk outsourcing, you are sure to see some benefits related to help desk operations. For instance, one of the biggest benefits of opting for outsourcing is that help desk services will be available 24/7. This is something where many companies can not handle things on their own, but they can tackle this issue by considering the option of outsourcing.

It is important to mention that there are many companies that consider help desk outsourcing as an emergency measure. For instance, if a company experiences an increase in calls and inquiries, it is important to take quick steps to help all these callers know what they want to know about products and services. This is the time when companies can engage other companies for outsourcing.

However, it doesn’t mean that all companies opt for help desk outsourcing as an emergency measure. These are companies that take outsourcing a part of their business strategies, to further reduce the management costs. It is also worth mentioning that volume of calls can vary between times of day.

Also, a company may experience a greater number of calls on few specific days of week. In this situation, it is hard to engage enough staff to deal with these calls, and that’s when help desk outsourcing becomes the only feasible option.


What it implies is that help desk outsourcing has now become the need of the hour. But, it is also crucial to understand that not all companies are good for outsourcing. It means you have to find the best company to get best results from outsourcing. The best company is the one that always proceed by learning more about your system and processes. It is so because there is nothing more annoying and frustrating for callers to talk to a person who doesn’t understand their situation.


So, the fact of the matter is that though help desk outsourcing is important, it should be done after finding the right company. No doubt, outsourcing is important to reduce cost of operations, but it can create negative impact on your organization if outsourcing company is not efficient enough to understand the way things work in your company or organization. So, be extremely careful!